Delivery Timeframes & Shipping Charges

 

Availability

From time to time products we offer will be on order, out of stock or unavailable.  If an item is out of stock, we will be in contact to advise the expected delivery date.  If an item is no longer available, our Customer Service Team will also be in touch to keep you updated.  

To ascertain availability on any item, please contact our Customer Care Team (as below) or use our Live Chat Facility located in the Lower Right Hand Section of your screen:

 

Customer Care:

Monday – Friday

9:00am – 5:00pm

Closed Public Holidays

 (02) 9699 8808

 info@frenchdressing.com.au

 

Approximate Delivery Times

 

Non-Bulky Goods

French Dressing ships Monday to Friday (excluding public holidays) and usually within 24 - 48 hours of your payment being received & cleared. If by some chance there is a delay in sending your parcel we will contact you.

In most cases your parcel will be shipped by Australia Post or via courier service. Your parcel will be delivered during normal business hours and will need to be signed for on delivery. If no-one is home at the time, the parcel will be taken to your local post office (or held by the courier depot in the case of the courier service) and a calling card will be left advising you of this.

Domestic Parcels

 

Delivery Area

Delivery Time

Delivery within Sydney

Next working day

NSW

1 - 3 working days

Melbourne, Brisbane, Canberra, Adelaide

2 working days

Other capital cities

3 - 5 working days

All other locations

4 - 6 working days

 

International Parcels 

Air Mail (5-10 business days). If your item is out of stock we will contact you to advise you of the timeframe into store.

Furniture Delivery

French Dressing's personalised service ensures that your furniture purchase arrives at your door as economically as possible and in the hands of specialists. Upon receiving your order, we will be in contact with an expected delivery date into our warehouse and will commence delivery arrangements in consultation with you. Please expect a delivery time once the item is received into our warehouse of up to 2 weeks (longer for outer country areas or in peak periods) depending on where you are and the direction our drivers are heading.

As our drivers are specialists, we would ask for your patience if delivery takes an extra week or two - you can be assured of your purchase being delivered in trusted hands. Please note that standard furniture delivery has 1 man on the truck, therefore he will require help to lift the item off at point of delivery. If no-one is able to assist an additional fee may apply to cover a further resource. If there will be no-one at home to receive the items on scheduled delivery date, be sure to contact us as a redelivery fee may apply.

Delivery quoted is for the item to be delivered inside the front door for properties with easy access. If you require the item to be transported to the room of your choice or you have difficult access, please contact us for a quotation and we will be pleased to assist.

At all times we do our best to work around your time frame. Your satisfaction is our highest priority, so please do not hesitate to contact us if you have any questions about your delivery or availability.

 

Sending Gifts

It is our pleasure to provide a complimentary gift wrapping service upon request. When ordering a gift, please provide the recipient's name and address and any special instructions upon checkout. Let us take care of the rest!

Insurance

Expedited shipping is important to us. For Australian Buyers, dependant on your location, we generally use the Australia Post e-Parcel Service or a courier service for delivery. French Dressing takes extreme care when packaging your valuable items, however we cannot be held responsible for loss or damage that occurs during transport (this does not diminish your Consumer Rights).

 

Australia Post - Within Australia

We are pleased to provide an option to take out Australia Post Insurance Cover which is optional although highly recommended. Insurance costs $1.50 for each $100 value (or part there-of – up to $5,000) to protect against loss or damage of your parcel.

In the event of a claim, the item must be brought by the customer in its original packaging to your nearest Australia Post Office, and a claim form must be completed within the following timeframes:

  • In the event of damage, within 7 days of the date of delivery; and
  • In the event of loss, within 30 days of the receipt of this notice.

Failure to comply with these conditions will result in insurance being voided (this does not diminish your Consumer Rights). If we may be of assistance in anyway, please do not hesitate to contact our customer service team at info@frenchdressing.com.au or on 02 9699 8808.

 

Furniture Delivery - Within Australia

French Dressing is pleased to coordinate furniture delivery on your behalf. We highly recommend you take out transit insurance  We take all due care with your valuable items, however we cannot be held responsible for loss or damage that occurs during transport.

If you do choose transit insurance, you must thoroughly check your delivery for damage caused in transit before signing for it, otherwise if the item is signed for and transit damage is evident, insurance may be voided by the delivery company (this does not diminish your Consumer Rights). Notification of faulty or damaged goods must be advised upon receipt of item by phone 02 9699 8808 or email info@frenchdressing.com.au.

 

Courier Service

Insurance is included as part of this service. It is important to note that your parcel must be thoroughly checked for damage caused in transit prior to signing for your parcel otherwise if the parcel is signed for and transit damage is evident, insurance may be voided by the delivery company (this does not diminish your Consumer Rights).

 

International Deliveries

International deliveries are serviced by Australia Post. We highly recommend postage insurance as while we take great care with packaging, we cannot be held responsible for loss or damage in the post.

 

Shipping Charges

To calculate shipping for an individual item or multiples of that same item, please click on the shipping calculator within the item description. If multiple items are being ordered in the one transaction, you will be able to see the combined shipping rate once these items are added to the shopping cart and before checkout is completed.


For furniture deliveries a one man to the door service is quoted online.  We would ask that someone is on the receiving end to assist the driver with the offload of deliveries.  Delivery is also quoted to an "easy access" area including, but not limited to, the ability for the truck to park at the front of the home and no more than 5 stairs.   We also offer an upgraded delivery service that includes:

  • a two man delivery team;
  • any assembly required;
  • placement of furniture; and
  • rubbish removal.

If this service is preferred, please contact us to obtain a delivery fee.  It is very important to ensure the item being purchased can fit into the home.  Please do not hesitate to contact us if you require assistance with measurements.

Combined Shipping

Purchasing several items at one time saves tremendously on shipping charges so don't forget to view our beautiful range to combine your order and save on shipping costs. We are pleased to offer this option for orders that can be forwarded in the one parcel from the one warehouse. Your postage amount will be worked out automatically at checkout. You can then pay using your preferred payment method.

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